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While language is a remarkably powerful and versatile tool for understanding the world around us, we also know it comes with its limitations and challenges. In 2018, we published our AI Principles as guidelines to help us avoid bias, test rigorously for safety, design with privacy top of mind and make technology accountable to people. We’re investing in research across disciplines to understand the types of harms language models can affect, and to develop the frameworks and methods to ensure we bring in a diversity of perspectives and make meaningful improvements. We also build and use tools that can help us better understand our models (e.g., identifying how different words affect a prediction, tracing an error back to training data and even measuring correlations within a model). And while we work to improve underlying models, we also test rigorously before and after any kind of product deployment.

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